Frequently Asked Questions

Opening an account is simple. Click "Open Account" on our website, fill in your personal details, verify your identity by uploading required documents, and fund your account. The entire process can be completed online and typically takes less than 10 minutes.

You'll need to provide a valid government-issued photo ID (passport, driver's license, or national ID card) and proof of address (utility bill or bank statement dated within the last 3 months). Documents can be uploaded directly through your account portal.

Yes, you can open multiple trading accounts under the same profile. This allows you to separate different trading strategies or use different account types (Standard, ECN, etc.) based on your needs.

The minimum deposit varies by account type. Standard accounts require $100, ECN accounts require $500, and VIP accounts require $25,000. Demo accounts are free and come with $100,000 in virtual funds.

We offer flexible leverage up to 500:1 depending on the instrument and your account type. Leverage can be adjusted in your account settings. Note that higher leverage increases both potential profits and risks.

Forex trading is available 24 hours a day, 5 days a week (Sunday 5pm EST to Friday 5pm EST). Cryptocurrency trading is available 24/7. Stock and indices trading follows the relevant exchange hours.

We accept bank wire transfers, credit/debit cards (Visa, Mastercard), e-wallets (Skrill, Neteller), and cryptocurrency (Bitcoin, USDT). Available methods may vary by region.

Card and e-wallet deposits are instant. Bank wire transfers typically take 1-3 business days. Cryptocurrency deposits are credited after the required network confirmations (usually within an hour).

We do not charge any deposit fees. However, your bank or payment provider may apply their own fees. Cryptocurrency network fees apply for crypto deposits.

Log in to your account, go to the Withdrawal section, select your preferred method, enter the amount, and submit the request. Withdrawals are processed within 24 hours on business days.

The minimum withdrawal amount is $20 for most methods. Bank wire transfers have a minimum of $100 due to bank processing fees.

Withdrawal requests are processed within 24 hours. Once processed, funds arrive within 1-5 business days for bank transfers, instantly for e-wallets, and within a few hours for cryptocurrency.